Terms of Service

welcome to kensmile.com

By surfing and/ or purchasing anything on this website that’s offered by Ken Smile ABN 90602837810, you sincerely accept and agree to the following Terms and Conditions. If you choose to not agree with these Terms, you may no longer be allowed to continue the use of this website.

You can easily contact our team by clicking contact us, or feel free to email contact@kensmile.com

Shipping and payment

Ken Smile accepts orders within Australia and Internationally.

Austalian orders 1 – 8 business days
International orders 6-20 business days

All orders are dispatched within 24 hours of business day after payment is received. Ken Smile will not be responsible for any fee’s that may incur during international deliveries. Once order is dispatched and handed over to transit service, Ken smile will not be liable for orders taking longer than expected delivery date.

Our Warehouse does not operate on weekends or public holidays. Any order that are placed after 2pm on Friday will be dispatched the following Monday.

Returns, Refund, Money back guarantee

Ken Smile offers a refund within 30 days of purchase. If the consumer is not satisfied by the results, they must contact us through contact@kensmile.com and explain the problem. Shipping return cost must be covered by the customer.

Once your parcel is returned it can take 2-10 business days until your refund is processed. This all depends on the payment methods you used to purchase.

Lost Parcels

Strongly encourage you entered a correct shipping address once making a purchase. Ken Smile is not responsible for any orders getting lost due to incorrect shipping addresses.

Terms of Product Use and Cautions

This website is an online store for specialty beauty and oral products only. Ken Smile does not serve as a substitute for professional medical advice. Ken Smile does not manufacture any of the products on this website. Ken Smile distributes them. We encourage you to consult your dentist or health professional to confirm you have healthy teeth and gums that are suitable for teeth whitening. 

Ken smile is not liable for any complications, side effects, or unexpected results that may occur from using the products.


Always keep out of reach of children. Teeth whitening kits are no intended for use for people under the age of 18. The products should not be used if pregnant or breastfeeding, have existing gum problems or had recent oral operations. It is also not advised for people with amalgam fillings. Use of Teeth Whitening Kit for periods of more than 14 consecutive days is to be under the supervision of a dentist only. If any irritation of the gums or the mouth occurs, discontinue use and consult a dentist ASAP. Do not swallow the whitening gel. Avoid contact with eyes. Ken smile is not a substitute for regular dental care.

It is the user’s responsibility to ensure that you are not allergic to any of the ingredients listed before the use of any of our products.

Ken smile Product Ingredients

When placing an order through our website, www.kensmile.com. You strongly agree that you accept and understand the following ingredients and that Ken smile will not be responsible if any side effects occur.

Ken smile Teeth Whitening Gel


When using our teeth whitening gels, the results and whitening effects may very between individuals, between a number of different aspects
Number of applications
Duration of time the products been in use
Structure of teeth

Please also note that our products will not work on the following

Staining from certain antibiotics
Tooth decay or infection
Discoloration due to tooth trauma
Imperfections in the tooth enamel
Discoloration caused by metal amalgam fillings
Discoloration due to thin enamel


All information appearing on www.kensmile.com including the designs, logos, images, graphics, text, audio clips and all software is owned Ken smile is protected by copyright and trademark laws. ALL RIGHTS RESERVED, it is strictly prohibited to use any materials on this website without the prior written permission of Ken smile.
ABN 90602837810

Privacy Policy

Your privacy is important to use, please click privacy policy to review information we collect through your use of the site